In a bid to continue business operations amid these difficult times, employee training and development has taken a backseat in many organizations. The work culture has undergone a major shift with remote working becoming the new normal. Economic recession has forced many organizations to trim their budgets and employee training is no more a priority. Businesses are focusing more on productivity and customer acquisition and retention. However, training and development needs to be viewed as an investment rather than a cost, more so in these uncertain times. The COVID-19 crisis has adversely affected business operations in multiple ways and it is now that employees need to upskill themselves to keep up with the changes and be informed enough to innovate for better navigating the murky waters.