The world is going through crazy times and is making unprecedented changes to battle the COVID-19 pandemic. Businesses are facing multiple challenges and there have been huge and not-so-desirable transformations. Many companies are forced to lay off employees and the ones who stayed are engulfed in fear and despair owing to the chaotic scenarios all around the globe. Now it’s more important than ever for the companies to create an ideal employee experience because adversity reveals the true culture of an organization. It is in the times of crisis when an organization’s ability to provide a good employee experience is truly tested. What kind of experience you provide to your employees today will be remembered for years to come and that will strengthen or weaken the core of your organization. Managing employee experience amid crisis needs to be a priority of every organization if they want to build a strong culture that goes a long way to help the company flourish. Employees devote so many hours of their lives to their organization and when a crisis hits they expect support and guidance to navigate through the tough times. Your employees are possibly overwhelmed with what’s happening around and as a business leader if you can help them feel good, your company will successfully sail through the rough waters.
Candidate experience is the new buzzword these days that has captured the attention of human resources professionals. Lately, organizations have realized that candidate experience is as important as employee experience, and helps a great deal in employer branding. In this technology driven world, both current and prospective employees are well connected and social media plays a crucial role in forming the perspectives of people. When candidates have bad experiences during the hiring process, they tell others about it. And, even worse, some of them write about their experiences on websites like Glassdoor, changing the perspectives of a whole lot of prospective candidates. Once people form a bad opinion about your organization, it’s hard to reverse it. A study revealed that 70% of graduates lose interest in an organization if they read about a candidate’s bad experience. Also, majority of candidates do not reconsider an organization, even years later, just because they had a bad experience in the past.
Employee experience is one of the most critical factors that contribute to organizational success. Unfortunately, there are only a very small number of companies that actually understand the significance of enhancing employee performance and are working on it. Employee experience can be defined as the combination of physical, cultural and technological aspects of an organization. It’s important to design these aspects carefully in order to provide a healthy, comfortable and motivating environment to the employees. Employee performance is all about creating an environment of positivity and high productivity in the organization so that the employees are happy to work, contribute highly, grow professionally and succeed. Various studies have found that positive employee experience is directly linked to improved work performance.