Employee First – Consumerization of HR

Most organizations attribute their success to having made a conscious effort to put the customer first. Now, some organizations are also applying the same principles to employees. Using this approach, organizations view employees as customers and serve their needs, in the same way, resulting in stronger employee engagement, loyalty, and improved resource planning. After all, it is employees who serve on the front lines of customer service and represent the company as brand ambassadors. It is employees who help meet business objectives. And it is employees who are ultimately responsible for the organization’s success. Continue reading “Employee First – Consumerization of HR”