Resilience is one of the most important traits of successful teams. This stands true not only in the wake of current coronavirus crisis, but also otherwise as the road to success in business is always dotted with unprecedented challenges and setbacks. Team resilience is the ability of a group to respond to a disruption or change in a manner that doesn’t impair productivity or efficiency. These days the business landscape evolves quickly and employees are often faced with crippling workloads, changing priorities, workplace complexities, new trends, emerging competitions, organizational changes and much more. The stress and tension that rise consequently can result in missed business opportunities, dissatisfied clients and a toxic work environment, if not dealt in a proper manner. However, the good news is that as a leader you can build the resilience of your team so they are capable of coping with difficulties and challenges and delivering high performance consistently.
Here are the ways of building resilience in the workplace so your teams are prepared to smartly handle the hurdles:
- Maintain Continuous Communication
For building resilient teams, the communication must continue beyond the standard team meetings. It requires some effort, but keeping in touch, even after the employees have been formally briefed about the roles and responsibilities, is important. Having a technology based communication channel helps where team members are always reachable to each other as well as to the clients. Being always available to contribute to the team’s progress is a work culture that needs to be encouraged so people can reach out and collaborate easily in order to respond to difficult situations more effectively without delays. The approach is also helpful in keeping the remote teams that work from different locations or timezones, better engaged and connected.
- Cross Train Your Employees
It is essential to develop a skill matrix of your organization and identify the skill gaps, keeping in view the requirements of your clients all around the globe. Consider employees that can fill in for other team members when the situation demands so. For instance, when you are serving a specific client, make sure you are capable of providing them with consistent support with the required skillset even when the assigned employee isn’t available. Encourage your team members to cross skill themselves by shuffling roles so that resolving issues in challenging times is no more difficult. The practice could help you make your customers satisfied and loyal.
- Make Information Easily Accessible
For growing resilience in your team, it’s important to ensure that all the information, be it a company policy or client data, is easily available to your team members. Encourage your employees to share information and help them understand that keeping information private creates a bottleneck that is often damaging. Making calendars available for every team member could be helpful in a situation where an employee is unexpectedly unavailable for an important client meeting. If all your team members have the knowledge of the upcoming meeting, one of them can either take up the meeting or could communicate to or reschedule with the client in a timely manner, saving the reputation of your company.
- Prepare Them for Challenges
Provide your teams adequate soft skills training so they can deal with challenging situations in a swift and smart way. Currently the world is witnessing unprecedented changes and remote working has become the new normal. Work cultures are experiencing colossal shifts. Such unexpected scenarios could often arise in the business world and your team needs to be prepared to handle them effectively. Prepare your team for difficult times. Encourage them to discuss challenges openly be it on a global, regional or local level. Open talks make everyone feel that they are not alone dealing with challenges and also, they can collaborate to help each other and act as a team to overcome difficulties.
- Build a Culture of Trust and Support
In a resilient team, members must have strong bonds based on trust. They must be able to rely on each other, knowing others have their back. Building a culture of trust and support within your team would help the employees feel safer and openly communicate their views and ideas. Conduct healthy debates and open conversations among teams to develop supportive relationships among your employees. When there is strong social bonds between your team members, they can more effectively cope with problems, be it an unexpected setback or a challenging project deadline, by collaborating with others, which in turn increases the resilience of the entire team.
Growing the resilience of your team doesn’t happen overnight. It takes time and leaders need to build strategies around the attributes of their team members. However, a resilient team can be your most valuable asset that not only helps the organization survive a crisis but also drives it towards the goals faster.