To succeed in today’s marketplace that is uncertain, ambiguous, complex and volatile, companies need to be Agile. An Agile organization has the ability to cope with continuous changes and take advantage of the opportunities that come along. However, this requires some fundamental changes in the thought process and work culture. Agile companies meet the changing market demands by quickly developing products and services with high efficiency, keeping the quality intact. Agility is closely coupled with digital transformation and empowers businesses to stay ahead of the competition. Agile companies have a business model that generates value for both the customers as well as the organization. Let’s have a look at the characteristics of an Agile organization:
- Smart and Collaborative Workforce
Agile companies hire smart people and encourage them to collaborate so that their collective intellect could benefit the organization. Research suggests that the “command-and-control” policy could damage the work environment by reducing employee IQ and leading to poor decisions.
- Sustainable Work Environment
A sustainable work environment persists where employees are dedicated to creating value-adding products and services. Understanding and delivering what customers value becomes the organization-wide focus.
- 24/7 Availability
Agile companies understand the importance of 24/7 availability for customers. It doesn’t mean that they are open all the time but they provide the customers with a means of communicating with them whenever they want. 24/7 customer support is crucial if the companies want to stay ahead of the competition.
- Work-Life Balance
Employees have a good work-life balance owing to a consistent and disciplined schedule. Agile organizations help employees align their personal goals with the company goals. Flexible work arrangements, whenever required, can further improve employee satisfaction and productivity.
- Servant Leadership
Successful Agile organizations have managers that understand the value of servant leadership. The concept states that the best way of leading the employees is by serving them. Instead of making decisions, the manager encourages the teams to make decisions and support them.
- A Sense of Purpose
A work culture that focuses on continuous improvement helps in enhancing profitability. The same culture also instills a sense of purpose that encourages the organization to contribute to the improvement of the local community. All of it, collectively, creates a strong company culture.
- Quick and Quality Services
Usually, in a bid to quicken the services, the quality suffers. However, Agile companies know how to maintain both and respond quickly to changing demands by delivering high-quality and value-adding services.
- Commitment to Agile
There is a strong commitment to Agile at all levels of management. There is an effective incorporation of discipline and metrics. Also, Agile companies do not have rigid rules defining the corporate vision. Instead, they allow the passion of the individual employees to guide them on how to meet the goals.
Successful Agile organizations place a lot of emphasis on collaboration, communication, and empowerment. The most important components of their work culture include trust, continuous learning and consistently delivering business value.