As new technologies are emerging, the workplaces are undergoing huge transformations. Automation of manual tasks in the workplace is reshaping the business processes and operations. Gone are the days when a major part of the working population used to cringe at the word “automation” thinking that it would lead to job loss. However, the reality is far from this and as the technologies are advancing, workplace automation is indeed impacting businesses in positive ways. Today, the business leaders as well as the information workers are equally positive about the concept of automation in workplaces and are looking at the myriad of benefits it brings such as reduced cost and improved productivity. Also, organizations are able to simplify many tasks which, consequently, improves the employee and customer experience, ultimately impacting the bottom line.
Let’s take a look at the changes workplace automation is bringing to the businesses:
- Eliminating Human Errors
There are tasks in every organization that are highly prone to human errors. Automating such tasks can significantly eliminate human errors, thereby, improving accuracy and efficiency. For instance, automating the process of data collection eliminates the need for manually entering data which might have several errors. Automation of such manual repetitive tasks can significantly eradicate the likelihood of human errors and make the processes more efficient.
- Saving Time
A lot of time is often wasted over manual repetitive tasks and the time that can be saved by automating such tasks is significant. This not only frees up the time of employees but also helps them in focussing on high-value tasks. As per a recent survey, 59% of information workers revealed that 6 or more hours can be saved per week by automating repetitive tasks.
- Improving Employee Engagement
Business processes and operations are becoming increasingly complex, making the job of hiring and retaining good talents really difficult. Employee engagement is crucial but at the same time, it could also be challenging and costly. Job satisfaction is a motivating factor for many employees. Automating repetitive business operations allows employees to focus on more meaningful tasks and helps them achieve a sense of purpose at work.
- Encouraging Innovation
In order to maintain your competitive edge in the market, it’s important to focus on innovation. A large number of workers spend a lot of time in performing repetitive and low-value tasks and do not get enough time or mental bandwidth to be innovative. Experimenting and indulging in creative endeavors is critical for bringing innovation to businesses and this can be achieved by automating the repeatable tasks.
- Improving Marketing Techniques
When your business is under pressure, marketing initiatives can suffer greatly. However, automating marketing activities by using tools can help you keep up even when things are hectic. And, with automation becoming more advanced with new technologies, the marketing activities can also be optimized for better results.
- Employee Recruitment
Recruiting skilled employees can be a real challenge for businesses but thanks to workplace automation, the task has been simplified manifold. With software such as the applicant tracking system, candidate experience can be significantly improved. Many other tools are also available that help in filtering the applicants and streamlining and the entire hiring procedure.
- Employee Onboarding
Employee onboarding is another crucial yet time-consuming and tedious process. However, automation can make the entire process simpler. Various tools available can be used to set up relevant accounts for new employees to guide them through documents and procedures. It also helps the new employees adapt to the new work culture quickly and unleash their productivity.
- Customer and Employee Support
Today, businesses provide round-the-clock support to customers and automation has made it possible. Now the organizations can deal with the queries and concerns any time through bots. There are also tools that allow the employees to schedule in-person follow-ups. The same is also true for employees as automation empowers an organization to deal with the queries of employees anytime while the HR teams channelize their time and energy on more critical tasks.
Workplace automation can bring surprising benefits to organizations provided you adopt the technologies in smart ways, keeping in mind what impacts your top and bottom lines.